My experience started out well. Our refrigerator died and we needed an emergency temporary replacement until our new one was able to be delivered. Aaron's was able to get us a rental that day. Then the issues started - we were given a delivery window between 3-7. It didn't arrive until 8:30, which was annoying but our hands were tied as we needed the refrigerator badly and the delivery guys were super nice. Then after two weeks we called to have it picked up, as our new fridge was set to be delivered. We called the day before and they told us no problem, they would be here July 18th between 3-7. No one showed up, no one called to cancel, nothing. And again today, July 19th, no one called. We had to call and the answer we received was "I don't know what happened but we can't pick it up today either, it will have to be tomorrow." Now that is beyond poor customer service. Suffice it to say after a short conversation and request for contact information for their headquarters there was a sudden cancellation. Very convenient. They were here ahead of schedule to pick up. Never again! And just to let future customers know - they charge you for a full month of use even if it gets returned early and when they pick up they do not give you a receipt or proof that they did pick up.
They are a very upbeat place and emoyees are always verry friendly
You have 2 becareful when using you debit card at all their locations becuz they keep ur info. even when they say they dont n will use it when late on a payment becuz i had a death in the family n needed 2 help out with the service so i inform them but they used my card info. Without my permission n had no concern about my personal situation when i have been paying my bill 2 yrs with no problems even paying months at a time. They also will lie 2 u about doing it n they over charge on their items n change the price n add on more money u own if u dont keep count of wat u pay. Check ur bill n do the adding urself
The people at the store are very polite as well as the delivery drivers but the lack of tools they are provided with is unreal took forever to get the doors off the fridge and we had to provide them the tools and they scratched the doors to the fridge and put dents in it that's why they get 3 stars
Aaron S is a US Furniture Store based in Hamden, Connecticut. Aaron S is located at 995 Dixwell Ave, Hamden, CT 06514, USA.
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