Called in advance to see if they had something. Lady on phone said yes come on down she was looking right at it. I go down and there's one person working in the entire store. I wait 20 plus minutes and finally get her to come over only to be told "oh you called an hour ago right?" Yes... "oh we don't actually have that item" Thanks for wasting an hour of my life. Place is a disorganized mess with little staff that lack knowledge in what's going on in their store. Will not be back.
A very friendly staff makes this Petco one to go to. The cashier walked back to look for something when I had trouble finding it, and did it in such a nice way. Great selection for all your pet needs
The next trip to Petco I was looking at a few more fish but really wanted to have a bigger tank. I ended up putting up a 55 gallon that I had home. She told me exactly what to do with making sure it was clean without chemicals. She explained to me how to cycle the tank and what was involved. Again she knew what she was talking about. I followed all of her advice. I am happy to say that I have a beautiful and healthy 55 gallon tank. I made sure that this time I did everything by the rules. She explained to me that sometimes people get excited about a new tank and want to stock it with fish before its ready. The fish end up dying. I am very fortunate to have her working at the Petco in my town. Her Customer Service is EXCELLENT. You can ask her anything and if she doesn’t know she will find out and follow up with you. I would suggest that you definitely go and see her. She will guide you in the right direction. Just when I thought that customer service was nonexistent, I met Christina and she changed my mind. Thank you do much for everything. My dog even enjoys watching the fish.
Nice environment and it's clean and great customer service
I met Christina a few months ago when I visited Petco to inquire what to do with my two Angel Fish that have outgrown my 15 gallon tank. Within minutes of speaking with her I knew that she was someone who loved her job. She spoke well and took her time explain a few things to me. I purchased some new fish and I was on my way.
I love shopping here! They have everything you need for any kind of pet, and their seasonal stuff is so cute!
Petco Animal Supplies is a US Store based in Hamden, Connecticut. Petco Animal Supplies is located at 2335 Dixwell Ave,#h2, Hamden, CT 06514, USA.
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