Shoes stuck to bathroom floor
No shampoo. Small but aggravating
After traveling for 12 hours, my wife and I tried to check in at 3 p.m. The 3 check-in clerks told me firmly “You can’t check in now!” and that they do not allow anyone to check in until 4 as, variouslly, “That’s our policy;” “None of the rooms has been cleaned yet but they will all be cleaned at 4:00,” and “We don’t know which rooms have been cleaned.” Their spokesman insisted that we sit in their lounge and wait an hour, possibly so we could admire his goatee while he and the other two chatted anout local events, because none of them had any interest in checking on what rooms actually were available. We left and when we returned at 4:00, a presumed manager (brass name plate and no uniform) was talking on her cell phone and ambling around the lobby while we and other guests waited in line and two clerks looked over each other’s shoulder to make a clumsy attempt at checking in one person at a time. The rest of our stay involved many other instances of clumsy, clumsy management. We will not stay in a Clarion again
Breakfast was ok but served in a cramped space.
-Carpet very stained/dirty & stuff stuck on it.
-Stained & VERY dirty upholstered chair/ottoman in room
Sheets not changed from previous guests
empty
Very nice stay just wish we could of used pool but it was open to an outside class. Kind of made me feel like I wasn’t as important as a guest
Toilet did not flush. It took three flushes to get down tissue!!!
-No soap in room & Toilet paper roll completely
We were married over Memorial Day weekend and had our guests stay here. We experienced great service from Nicole and her staff. The use of the shuttle during our wedding was very helpful. This hotel is not fancy, but was clean, the staff were courteous and the location was very convenient to our wedding venue and local restaurants. If you are looking for a moderately price option to stay near New Haven consider this location.
-Hairs & other material left in folded up 'clean' washcloth on sink
Bottom line - this hotel was dirty!
See through sheers in window. Light and privacy issue!!
I would have left and forfeited monies paid but there were no hotels with vacancy available!
-Front Desk staff was very friendly, and lobby areas look clean & neat.
-Trash still in wastebasket from prior guest
-Shoes stick to Bathroom floor
Clarion Hotel Suites Hamden New Haven is a US Lodging based in Hamden, Connecticut. Clarion Hotel Suites Hamden New Haven is located at 2260 Whitney Ave, Hamden, CT 06518, USA.
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