Not bad. Just needed a place to rest the head on a recent trip. Only spent about 4 hours here, and I was sleeping. So not much to really contribute other than it has beds.
We decided to give the new room a shot and had to walk through a labrynth of dingy, smelly hallways. The replacement room was incomparable to what we were given when we first checked in! It was like we were staying in a completely different hotel, if we had been given this room first I doubt I'd be writing a review at all. I was under no pretense of quality when I booked this hotel, but cleanliness should absolutely be standard for all hotels.
I was honestly ready to find a new hotel for the night. Under no circumstances should any people be staying in the room we were given. The woman at the lobby was quick to give us another room (they excused the roaches because "it's hot, it's summer") but I was wary because it was nearby the room we were given first. Based on how many roaches we saw, wouldn't an infestation affect other rooms?
Once we were settled in the new room, around 9 PM we hear a sound and a stranger walks into our room! This poor guy was so confused and we stared at each other for a few seconds - he apologized profusely. Apparently the front desk gave him our room because they didn't make note that we had to move because of the bugs. I then had to go down to the lobby at 9:30 PM and get our keys reprovisioned because the staff had given our room to another guest.
Great hotel to get some rest if you are traveling and need a rest! Bonus breakfast in the morning as well! Reasonably priced!!
I appreciate that the staff were flexible in giving us a different room but the fact is that we should have never been given that room in the first place. And then having a stranger walk in because the staff didn't make note that we had to switch rooms?! Don't ever stay here.
It was very average. Room was nice enough. The hotel itself is not that great. But I got what I paid for and wasn't expecting any miracles.
Deluxe king suite was very nice, but we moved to a double bed room for a second day, and there were bugs. If you're staying on the second floor I can recommend this hotel.
Wish I could give this less than one star. The check in lobby smelled like they just had a sewage leak. Our room was on a side of the hotel they appeared to be renovating- roaches in the hallway, open windows with no screens allowed a zoo of flying bugs in, all the other rooms around us had construction equipment in them. The room itself smelled moldy and within 20 minutes we noticed another couple roaches crawl out from behind the air conditioning unit. We opened the curtains and our room looked out over literal trash. Empty plastic drums, hunks of metal/wood/garbage, it definitely looked like they were doing construction around us.
Whitney Inn Suites is a US Lodging based in Hamden, Connecticut. Whitney Inn Suites is located at 3400 Whitney Ave, Hamden, CT 06518, USA.
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