Bob advised that I should get reimbursed from the other shop (which I did).
While I was waiting a steady stream of customers came and went. They were clearly regular customers who trust Bob. One guy commented that they are the best in town.
During a road trip, I had car trouble and was looking for someone to fix my car. Even though he was busy and it was 2:30 pm on a Friday, Bob agreed to take a look if I could get my car to his shop. Two other shops told me the earliest that they could look at the car was Monday.
Bob's mechanic gave it a test drive and put the car on the lift as soon as he heard the bad sounds the car was making.
I was referred here by my roommate who had also had a great experience! I went to a couple other places and got quotes that you could tell they were just pulling out of their butts to see if I would go for it. The moment you start talking to Bob and Bill you just know they're good guys. I was treated very fairly and they have definitely earned my trust.
I know nothing about cars and had no idea what the problem was. Turns out that tire was about to fall off. We had recently had the tires balanced and an alignment job by another shop and they did not attach the tire properly. The tire only had 1 lug nut left holding it on loosely. The wobbling scored the rotor. Bob fixed the scoring, put the tire back on, checked all the other tires and had me back on the road in 1 1/2 hours.
Great service, honest repair shops are hard to find. This is definitely one of them.
Seemed nice. Called to set up an appointment for a timing belt change on my 1995 Honda Prelude with 58k miles. Car ran mint but I did it as a precation. Got a reasonable price, brought it in to have it done. Came to pick it up, immediately drove off and noticed it was running odd. Brought it right back, explained, and the guy drives and says "I'm not saying you're lying, but that could've already been like this." Plays around with the motor mounts to try and fix it, and after not much resolution says that's about all he can do, but reassures me the car is fine. Car runs funny and has a rough idle but can't do much about it since I just dumped $700 into it. A couple weeks later, car overheats, come to find out the coolant is now completey empty. I fill it up, and the next day the coolant is low and full of brown sludge. I call the place to have them say that there is absolutely no way it was anything they did, but I should bring it down and have them look at it.
Yeah right. Let me bring it down to the place that caused my head gasket to blow. But the guy even said, verbatim, "Either your car was already having these issues, or it was just a coincidence that it had an issue after we worked on it. Not our fault." So now the beautiful Honda Prelude that ran like a top is on the verge of death all because of poor service from an inexperienced, uncaring, and shady rinky dink shop. Wouldn't even recommend this place to someone that I hated, no one deserves such a bad experience.
I thought I was going to have to rent a car and go back to pick up my car on Monday like everyone else was saying.
I only wish I had a repair shop like this near my home.
If you haven't read Jose's review here, you should, because he tells you exactly how it is with this guy. I can't tell you the number of things he has ruined in the course of "fixing" my car. It makes me sick that I stayed with him for as long as I did, but he was referred to me by a friend. I should have stuck with my first impression of him and run like hell. Don't sabotage your car with these butchers. I had to give him one star in order for this to post, but that is way overrating him.
Best auto repair shop I have ever come across. This is a father and son shop run by Bob Cappella who is honest, loves cars, and offers great customer service.
Cappella Auto Repair is a US Car Repair based in Hamden, Connecticut. Cappella Auto Repair is located at 3830 Whitney Ave, Hamden, CT 06518, USA.
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